Workiz vs FieldPulse for Plumbing (Small Team): 2026 Comparison
Workiz ($65-229/mo + per-minute fees) vs FieldPulse ($99/user/mo) for small plumbing shops. Hidden fees, QuickBooks reliability, and account support compared.
ToolGrade™ Score
How we scoreComposite score based on features, pricing, UX, and reported friction severity.
ROI Calculator
Estimated monthly net value based on time saved minus software cost.
Workiz
+$4,361/mo
FieldPulse
+$4,491/mo
Formula: (Team × Hours Saved/Wk × Labor Cost × 4) × 0.85 − Monthly Price. Includes 15% administrative overlap discount.
Estimated monthly value based on industry averages. Actual ROI varies by workflow efficiency.
Feature Comparison
| Feature | Workiz | FieldPulse | Edge |
|---|---|---|---|
| Transparent pricing | Per-minute phone + per-SMS fees stack on base | Flat $99/user/mo, no per-call fees | FieldPulse |
| QuickBooks sync stability | Generally stable | Known bug: estimates/notes erased randomly | Workiz |
| Marketing / lead capture | Strong: call recording, attribution, online booking | Basic online booking | Workiz |
| Mobile app stability | Freezes requiring force-close per Capterra | Modern UI, some stability issues | |
| Engage/voice add-on | Integrated phone system (with fees) | Engage voice: ~50% test-call failure rate per G2 | Workiz |
| Automation limits | Capped even on Ultimate plan | No hard cap on standard automations | FieldPulse |
| Offline mode | Basic offline support | Limited — data loss in poor coverage | Workiz |
| Android app quality | Lags iOS noticeably | Better Android parity | FieldPulse |
| Account manager stability | ~6 managers/yr per reviewer | Standard support queue | FieldPulse |
| Refund policy (add-on issues) | Cancellations possible month-to-month | Engage refunds denied per G2 | Workiz |
Real Friction Points
Manually researched issues reported by actual users. Not AI-generated.
Workiz
Workiz phone plans charge per minute AND per text message on top of the base subscription, producing what G2 reviewers call 'deceptive pricing, hidden fees at every step' — particularly around the AI assistant add-on. Automation counts stay capped even on the Ultimate tier, and one reviewer documented being cycled through roughly six account managers in a single year with most never introducing themselves. Capterra reviews also report frequent mobile-app freezes requiring force-close, with the Android version noticeably behind iOS in stability.
FieldPulse
FieldPulse's QuickBooks sync has a long-documented bug where estimates, invoices, and job notes are randomly erased during sync, with some threads on Capterra showing issues unresolved for 6+ months. Per-user fees escalate quickly past 4 seats, and the optional Engage voice add-on has been reported to hang up on ~50% of test calls without ringing — with refund requests denied per G2 reviewers. The offline mode is described as 'not very helpful' in poor cell coverage, with data commonly lost between sync attempts.
The Verdict
Choose Workiz if marketing + phone-lead capture is the revenue engine for your plumbing shop and you can budget for the per-minute fees (track them monthly — they surprise owners). Choose FieldPulse if you want flat, predictable per-user pricing and solid Android parity; the QuickBooks sync bug is the one thing to verify before committing, since lost invoices will cost you far more than the subscription.
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